Meet the Moment from Messaging to Maintenance
Our frontline customer experience solutions modernize the connection between Hoteliers and Guests, enabling front desk staff and back of house teams to stay organized and provide the best service possible.
94+ Countries
8,520+ Properties
66,266+ Users
1,420+ Million Messages
Trusted By The World's Most Recognized Brands
Omni-channel Messaging for Frontline Customer Experience Professionals
ENGAGE FCX - Our Cloud-Based Hotel Guest Messaging Solution – Connecting with guests is as easy as texting your family & friends. Service recovery opportunities, improved guest satisfaction, property-level reporting metrics, and streamlined communications.
Learn More about Kipsu Engage FCX
Multiple Channels
Whether it’s SMS, WhatsApp, LINE, Facebook, you can connect with your guests.
Shared Inbox
Manage conversations as a team, so no question goes unanswered. Archived conversation history provides context for all staff members.
Higher Response Rate
Up to 40% increase in response rate over post-stay surveys. Lower the barrier to entry for your guests, and meet needs faster.
Loyalty Recognition
Connect with your reservation system & Kipsu will recognize the guests loyalty tier right within the message.
PMS Connectors
Kipsu connects with most major PMS providers, making messaging a seamless part of your staff's daily routine.
Staff-Facing Mobile App
For staff not behind the front desk, simply download the Kipsu mobile app to message with guests from any mobile device.
Cloud-Based Hotel Operations Platform for Connecting Front & Back of House Teams
EXCEED FCX - Our Cloud-Based Hotel Operations Platform – Optimize your staff communication, procedures, ticketing, and maintenance. All in one location for guest experiences that exceed expectations.
Learn More about Kipsu Exceed FCX
Tickets
Instantly create work orders with the ability to attach photos, assign priority, and be notified when the work is complete.
Preventative Maintenance
Fix issues before they become complaints, and stay current with brand and hotel standards.
Housekeeping
Access room assignments, cleaning checklists, and housekeeping projects, all from your smartphone.
Back of House Communication
No more sticky notes! Keep your hotel logs, shift checklists, purchase orders, and team communication all in one place.
A Complete Kipsu Solution – Frontline Customer Experience
ENGAGE FCX + EXCEED FCX - Connect your Front and Back of House with the powerful combination of in-the-moment guest engagement and streamlined hotel operations. Kipsu is the only frontline customer experience solution that integrates property-level metrics with enterprise visibility, reporting, and analytics. Get ready for that white-glove service.
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