Welcome to our blog

Hospitality

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Kipsu to the Rescue! How IHG hotels find service recovery success with guest messaging and hotel operations
Kipsu’s guest messaging and hotel operations software has proved time and time again that it is an effective resource across IHG properties for service recovery. Engagement between guests and staff, creating and resolving tickets based on guest requests, and keeping documentation of conversations, are very useful in rectifying current bad experiences and preventing them in the future.

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10 Communication Breakdowns that Sabotage Events - and Satisfaction
What happens when event communication breaks down? Not only will that impact the venue employees and the event planner, but it can also significantly impact the satisfaction of the event attendees - and in a world where reputation is everything, that leads to problems to your bottom line. Here are 10 real-world examples of ways miscommunication between venue staff and event planners can lead to chaos.

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Guest messaging to the rescue! How independent hotels master service recovery with Kipsu
Rectifying a bad experience can turn a one-timer into a regular and improve your customer retention, because righting a wrong builds trust. If your guest can trust that, in the event of a mess up, your staff will show up strong, that’s something to write home about.

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Getting hitched without a hitch: How to prepare your hotel for wedding season
With wedding season coming up, the ability to keep both hotel and event guests satisfied is no small feat. Different guests need different levels of communication, but the goal is the same: respond to the needs of your guests and event planners quickly, efficiently, and effectively. Here are a few ways to help keep things running smoothly during the wedding season.

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Preparing your hotel for peak summer travel
It’s that time of year - families are planning vacations, road trips are picking up, and guests are eager to relax and enjoy their time away from home. Yes, summer is the busiest season for hotels, and you want to see your guest satisfaction scores rise with the temperature, so let’s make sure you are prepared for the traffic. From staying ahead of maintenance issues to seamless guest communication, here are a few ways you can prepare for the summer and make the season as stress-free as possible.

Healthcare

Reaching transient patients with digital messaging

HIPAA compliance when texting your patients

The importance of communication in healthcare

Closing Gaps in Healthcare

Multifamily

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Tips to building a strong sense of community in multifamily housing

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Tips to improve the unit maintenance process

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Resident turnover: 5 common reasons why your tenants move out

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How a resident engagement model increases retention

Other Industries

Preventing Negative Reviews With Digital Messaging

Clearing Up Problems Before They Happen With Guest Messaging

Tis the Season of Shopping: Black Friday 2019

HITEC Minneapolis Special: The Ultimate Guide to Our Restaurants

Kipsu News

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Celebrating Women's History Month at Kipsu with Kelly Eisele

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Meritocracy and Diversity

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Dive in with Cara Sego: finding the career that fits best

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Dive In With Iloriem McLaughlin: A Career Journey From Healthcare to Tech